Last updated: September 2026
If ValueBox is unable to activate or provide the purchased subscription, the order is eligible for a refund. Approved refunds are processed within 1β3 business days. Bank or wallet processing times may add additional time before funds appear.
Once the purchased subscription has been successfully activated, the order becomes non-refundable. If an issue occurs after activation, ValueBox will provide reasonable support and work to resolve the issue.
Customers are responsible for providing accurate contact and activation information. Refund review may be delayed while ValueBox is waiting for information required to complete activation.
Digital services are operated by third parties. Features, account requirements and platform rules can change. Post-activation issues will be handled through reasonable support where a resolution is available.
For refund review, contact ValueBox through WhatsApp: +44 7442 370988.
