Frequently asked questions
Quick answers about payment, activation, renewals, refunds and access types.
Do I need to create an account to order?
No. You can place an order without creating a ValueBox account. Contact details are optional at checkout.
How do I pay?
Choose a payment method for your selected country. The account details and exact amount are shown immediately. Contact details are optional. Complete the payment, tick “I have completed the payment”, then upload your payment slip securely. No payment countdown is used.
How quickly is my order processed?
After payment verification and receipt of the required details, ValueBox processes the order as soon as possible. Exact timing can vary by product and activation requirements.
What happens if my subscription can't be activated?
If the purchased subscription cannot be activated, an eligible refund is processed within 1–3 business days.
How do I renew my subscription?
Renewals are handled through WhatsApp. ValueBox may also send renewal or payment reminders through WhatsApp before your plan expires.
Can I order more than one subscription or bundle at once?
Yes. You can add multiple subscriptions and bundles to the same cart and place them together in one order.
What's the difference between the access types shown on a product page?
Personal plans are for your own access. Shared or non-personal plans use managed access according to the device limit shown. Check the access type, duration and price on the product page before ordering.
Which countries does ValueBox sell to?
ValueBox currently sells to the United Arab Emirates and Saudi Arabia, priced in AED and SAR respectively. Use the country switch in the header to see pricing for your country.
I think I entered my WhatsApp number incorrectly — what should I do?
Message ValueBox support on WhatsApp with your order ID as soon as possible so the correct number can be updated before your order is processed.